AKOM TRADING COMPANY LIMITED (referred to as “AKOM,” “we,” “us,” or “our”) created this Privacy Policy to explain how we collect, use, disclose, and protect personal information. We value the privacy and security of our current and prospective clients, suppliers, business partners, and website visitors (referred to as “you” or “your”), and we are committed to safeguarding the information we process through your use of our website, products, and services.
This policy describes what information we collect and how we use it to provide and improve our services.
By using our website(s) or sharing information with us, you agree to the collection, processing, and transfer of your information as described in this Privacy Policy, including potential cross-border transfers.
Company: AKOM TRADING COMPANY LIMITED
Address: 12th Floor, Hongha Center 25 P. Lý Thường Kiệt, Phan Chu Trinh Hoàn Kiếm, Hà Nội Vietnam
Phone: +84 332007763
Email: info@akomtrading.com
We may collect and process the following categories of information (depending on how you interact with us):
Identity & contact details: name, company name, job title, email address, phone number, business address.
Inquiry and RFQ details: products/services you are interested in, requested specifications, destination country/port, volumes, target timelines, and any details you include in messages.
Commercial information (B2B): purchase orders, quotations, correspondence, shipping preferences, and transaction history (where applicable).
Payment / billing information: billing address, invoicing details, and payment-related information if you purchase from us or request invoicing (we recommend processing payments through secure third-party providers when applicable).
Technical data: IP address, browser type, device information, operating system, approximate location (derived from IP), and referral/exit pages.
Usage data: pages viewed, time spent, clicks, and interactions with forms.
Cookies and similar technologies: used to help the website function, remember preferences, and understand site performance (see Section 7).
We may receive information from:
Business partners, suppliers, or logistics providers involved in fulfilling inquiries/orders.
Public sources (e.g., company websites) where relevant for B2B due diligence.
Service providers supporting our website and communications.
We may combine information we receive from third parties with information we already hold to maintain accurate business records and improve our services.
Your information may come from:
Forms on our website (e.g., “Request a Quote” / contact forms)
Email, phone, or messaging communications
Meetings, trade fairs, events, promotions, or surveys (if applicable)
Business introductions via partners or referrals
Order and logistics documentation (if you become a customer or supplier)
Protecting your information is a priority. We use appropriate technical and organizational safeguards designed to protect against unauthorized access, alteration, disclosure, or destruction, such as:
Access controls and role-based permissions
Secure storage and transmission practices (where applicable)
Operational procedures to limit access to confidential information
Periodic review of security measures
No method of transmission or storage is 100% secure; however, we take reasonable steps to reduce risks and respond to incidents appropriately.
We may use your information to:
Provide requested products and services
Process inquiries, quotations, purchase orders, shipping coordination, and related communications.
Respond to inquiries and provide quotes
Including technical/specification discussions and documentation requests.
Operate and improve our website and services
Diagnose issues, analyze performance, improve content, and enhance user experience.
Business relationship management (B2B)
Maintain contact lists, manage supplier/customer relationships, and keep records of communications.
Compliance, legal, and risk management
Meet legal or regulatory obligations, manage disputes, enforce terms, and prevent fraud or misuse.
Marketing communications (where permitted)
Share updates about our products, services, programs, promotions, or events. You can opt out at any time (see Section 10).
We may share information for the purposes above with:
Service providers supporting our operations (e.g., IT hosting, email delivery, analytics, CRM systems, logistics coordination tools).
Business partners and suppliers involved in fulfilling a request (e.g., manufacturers, freight/logistics partners) where sharing is necessary to respond to your RFQ or perform a contract.
Professional advisers (e.g., legal, accounting) where necessary.
Authorities / regulators / law enforcement when required by law, regulation, legal process, or to protect rights and prevent fraud.
If we sell, reorganize, or transfer part of our business, we may transfer relevant information as part of that transaction, subject to appropriate protections.
Our website may use cookies and similar technologies to:
Enable core site functionality
Remember preferences
Measure site performance and usage
You can typically control cookies through your browser settings (including deleting existing cookies and blocking future cookies). If you disable certain cookies, some features may not function as intended.
Because we operate internationally and may use service providers or partners in different countries, your information may be transferred to and processed outside your country of residence. Where such transfers occur, we take reasonable steps to help ensure appropriate protections are in place.
We keep personal information only as long as necessary for the purposes described in this policy, including:
Responding to inquiries and managing business relationships
Fulfilling contractual and logistics needs
Meeting legal, accounting, or compliance requirements
When information is no longer needed, we take reasonable steps to delete or anonymize it.
Depending on your location and applicable laws, you may have rights to:
Request access to your personal information
Request correction or updating of inaccurate information
Request deletion (where applicable)
Object to or restrict certain processing
Opt out of marketing communications
To exercise these rights, contact us at info@akomtrading.com
Our website may include links to third-party websites. We are not responsible for the privacy or security practices of third parties. We recommend reviewing the privacy policies of any third-party websites you visit.
If you provide your contact details, you may receive newsletters or updates about AKOM products, services, and programs (where permitted). You can unsubscribe or change your preferences at any time by:
Using the unsubscribe link (if included in messages), or
Contacting us at info@akomtrading.com
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date.
Last updated: 24.12.2025
CÔNG TY TNHH AKOM TRADING (Vietnamese)
AKOM TRADING COMPANY LIMITED (English)
AKOM (Abbreviated name)
